FAQs

We know shopping online comes with questions — so we’ve gathered some of the most common ones to make your experience with Trend Terrace smooth and stress-free.

1. Do you offer free shipping?

Yes! We offer FREE Standard Shipping on all orders, no minimum purchase required.

2. How long will my order take to arrive?

For customers in the United States, delivery typically takes 5–10 business days after your order is processed.

3. How can I track my order?

Once your order ships, you’ll receive a tracking link via email. You can also check anytime here: Track My Order.

4. What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original packaging, and in the same condition as received. See our Return & Refund Policy for full details.

5. How long do refunds take?

Once we receive and inspect your returned item, refunds are processed within 10 business days.

6. What payment methods do you accept?

We accept major credit cards, debit cards, and other payment options available at checkout.

7. Can I change or cancel my order?

If you need to make changes or cancel an order, contact us immediately at support@trendterracegroup.com. Orders that have already shipped cannot be modified or cancelled.

8. What should I do if I receive a damaged or defective item?

Please email us at support@trendterracegroup.com with your order number and photos of the damage. We’ll make it right.

9. Do you ship internationally?

Currently, we focus on serving customers in the United States.

10. How can I contact customer service?

Email us anytime at support@trendterracegroup.com.