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Frequently asked questions

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Where do you ship?

We currently ship to all regions of Portugal, including the Azores and Madeira. International shipping will be available soon.

How long will my order take to arrive?

Orders are typically delivered within 2 to 5 business days. You’ll receive a tracking number by email as soon as your order ships.

How much does shipping cost?

Standard shipping is €4.90, but it’s free on all orders over €100.

Can I return or exchange my bag?

Yes — we accept returns within 14 days of delivery, as long as the item is unused and in original condition. To initiate a return, contact us at: hello@trendterrace.com

Do you offer gift packaging?

Absolutely. All Trend Terrace bags arrive in premium packaging, perfect for gifting. You can also include a personal message at checkout.

What materials do you use?

We use only high-quality, sustainably sourced materials — including full-grain Italian leather and certified vegan alternatives. All bags are crafted in ethical ateliers across Europe.

How can I contact customer service?

You can reach us by email at hello@trendterrace.com or by phone at +351 918 273 841, Monday to Friday, 9:00–18:00 (WET).

Are your products handmade?

Yes. Each piece is hand-finished by skilled artisans, ensuring exceptional quality and attention to detail in every stitch.